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Our “Aloft Cancun” Review
Introduction
Aloft Cancun stands out as a vibrant, modern hotel situated in the heart of Cancun’s Hotel Zone. With a blend of youthful energy and convenient amenities, it caters primarily to travelers seeking proximity to nightlife and beautiful beaches. After over two decades of reviewing hotels, I find that Aloft Cancun offers a compelling mix of advantages and some drawbacks that potential guests should consider.

Location
One of Aloft Cancun’s most significant strengths is its prime location. Nestled within walking distance of renowned nightlife hotspots like Coco Bongo, bars, and restaurants, guests find themselves at the center of Cancun’s vibrant scene. The hotel is also just a short stroll from Playa Caracol, making it easy to enjoy sun-soaked beach days. Additionally, its proximity to the ferry terminal for Isla Mujeres and various bus stops allows for convenient exploration of the greater Cancun area. The hotel is roughly 20-25 minutes from the airport, adding to its accessibility for travelers.

Staff and Service
The staff at Aloft Cancun receives consistent praise for their friendliness and attentiveness. Many guests highlighted individual staff members, such as Mario, Eddie, and Rafa, for their exceptional service. These personal touches contribute to a welcoming atmosphere that many guests appreciate. However, some reviews pointed out inconsistencies in attitude among staff, with occasional reports of less-than-friendly service at the front desk. Overall, the staff’s dedication to guest satisfaction shines through, but there’s room for improvement in ensuring consistent service quality.

Facilities and Amenities
Aloft Cancun features a range of basic yet functional facilities. The hotel’s rooftop pool is a standout attraction, offering stunning views of the surrounding area, although some guests noted a lack of shade and seating options. The open bar, serving complimentary drinks from 11 AM to 11 PM, adds to the fun, although opinions on drink quality vary, with some guests finding cocktails overly sweet or lacking in variety.
While the gym is available, it is often described as limited in space and equipment, indicating a need for enhancements. The breakfast buffet, while varied, has drawn mixed feedback. Some guests enjoyed the selection, while others felt it lacked diversity and quality. Additionally, the hotel provides bicycles for guests to explore the area, a nice touch that many appreciated.

Room Quality
The rooms at Aloft Cancun are generally clean, comfortable, and adequately sized. Guests appreciate the comfortable beds and air conditioning. However, some reports indicate issues with outdated bathrooms and inconsistent housekeeping services. A few guests noted the lack of mini-fridges and insufficient lighting in certain rooms. While higher floors may offer better views, some rooms have been criticized for having poor or obstructed views. Furthermore, guests have reported unpleasant odors from the shampoo and shower gel provided, which detracts from the overall experience.

Service Issues
Notably, some guests experienced delays during the check-in and check-out processes, leading to frustration. Communication regarding deposits and billing, particularly for those using third-party booking services, has also raised concerns. Issues with cleanliness, especially in bathrooms, and inadequate maintenance have been highlighted in reviews. Guests have expressed that improving these aspects could significantly enhance the overall guest experience.
Overall Experience
Overall, Aloft Cancun presents a mixed bag of experiences. Many guests enjoyed their stays, praising the convenient location, friendly staff, and good value for money. However, others raised significant complaints regarding service quality and hotel maintenance. The lively atmosphere may appeal to younger travelers, while those seeking a quieter retreat may find it less suitable.

Recommendations for Improvement
To elevate the guest experience, several guests suggested improvements, including enhancing breakfast variety and quality, maintaining room cleanliness, and addressing the responsiveness of staff during peak times. Additionally, ensuring that room amenities are adequately stocked and maintained could enhance guest satisfaction.
Conclusion
In summary, Aloft Cancun is an appealing option for travelers looking for a budget-friendly stay in Cancun’s bustling Hotel Zone. While it boasts a vibrant location and friendly staff, potential guests should be mindful of the hotel’s maintenance issues and service inconsistencies. Despite these drawbacks, many guests express a desire to return, drawn by the hotel’s charm and energetic atmosphere. For those prioritizing location and value over luxury, Aloft Cancun can be a solid choice for a fun-filled vacation in Cancun.
AI Concierge for “Aloft Cancun”

“Aloft Cancun” Hacks!
Hack #1 Leverage the Location
Aloft Cancun is perfectly positioned to make the most of your stay in this vibrant coastal city, and one of the best hacks for guests is to leverage its prime location. Just a short walk away from iconic nightlife venues like Coco Bongo, guests can easily immerse themselves in Cancun’s electrifying after-dark scene. This means you can enjoy world-class entertainment, lively music, and spectacular performances without the hassle of transportation. Whether you’re looking to dance the night away or simply enjoy a cocktail at a nearby bar, the convenience of being within walking distance truly enhances your experience.
Additionally, the hotel’s proximity to a diverse selection of restaurants allows guests to savor local and international cuisines without venturing far from their comfortable base. From fresh seafood to authentic Mexican dishes, the culinary options are plentiful and varied, catering to every palate. By strategically planning your evenings around these nearby hotspots, you can maximize your time enjoying the best of Cancun’s nightlife and gastronomy, all while returning to the comfort of Aloft Cancun with ease.
Hack #2 Access Public Transport
For travelers looking to explore the vibrant city of Cancun without breaking the bank, taking advantage of the public transport options right at your doorstep is a savvy hack. The Aloft Cancun boasts a convenient bus stop located directly in front of the hotel, providing easy access to a variety of destinations throughout the city. This allows guests to experience everything from the stunning beaches along the Hotel Zone to the bustling markets and authentic local dining experiences at a fraction of the cost of taxis or rideshares. With regular service, hopping on a local bus can turn into an adventure of its own, offering a glimpse into the daily life of Cancun’s residents.
Moreover, using public transport not only saves money but also enhances your travel experience by allowing for more spontaneous stops and discoveries. Whether you want to visit the iconic Mayan ruins at El Rey, explore the vibrant nightlife of downtown Cancun, or simply enjoy the scenic views along the coast, the bus system offers a reliable and affordable way to navigate the area. So, after enjoying the modern amenities and lively atmosphere of Aloft Cancun, don’t miss the chance to venture out and embrace the local culture with this practical travel hack.
Hack #3 Enjoy the Rooftop Pool

When staying at Aloft Cancun, one of the best hacks to enhance your experience is to take full advantage of the rooftop pool. This stunning oasis not only provides a refreshing escape from the tropical heat but also boasts breathtaking views of Cancun’s vibrant skyline and the azure Caribbean Sea. To elevate your visit, consider planning your pool time during sunset. The vivid colors of the sky transitioning from gold to deep orange create a picturesque backdrop that perfectly complements the relaxing atmosphere of the pool area. Whether you’re lounging with a signature cocktail in hand or simply soaking in the tranquil environment, this experience is sure to be a highlight of your stay.
Additionally, the rooftop pool area often features comfortable seating and cabanas, making it an ideal spot for both socializing and unwinding. You might also discover themed pool parties or live music events that add an extra layer of enjoyment to your visit. Pair your time by the pool with a light snack from the bar, and you have the perfect recipe for relaxation. Don’t miss out on this gem during your stay at Aloft Cancun; it’s an unforgettable way to immerse yourself in the beauty of this tropical paradise.
Hack #4 Take Advantage of the Open Bar
At Aloft Cancun, one of the standout features is the open bar that operates from 11 AM to 11 PM, providing guests with a fantastic opportunity to indulge in refreshing beverages while keeping an eye on their budget. This convenient service allows you to sample a variety of drinks without the stress of accumulating costs, making it the perfect way to unwind after a day of exploring the beautiful beaches and vibrant nightlife of Cancun. Take advantage of this offering by experimenting with local favorites suggested by the friendly bartenders, who are always eager to share their knowledge of regional flavors and cocktails that perfectly capture the essence of the Yucatan Peninsula.
Moreover, the open bar experience at Aloft Cancun presents an excellent chance to socialize with fellow travelers and locals alike. As you sip on your drink, consider striking up conversations with the bartenders, who can not only recommend the best drinks but also share insider tips on hidden gems around the city. From the bustling markets to the serene cenotes, leveraging these local insights can enhance your stay and lead to unforgettable adventures in this tropical paradise. So, whether you’re unwinding after a long day or gearing up for a night out, make sure to take full advantage of the open bar to elevate your Aloft Cancun experience.

Hack #5 Free Breakfast Options
If you’re staying at Aloft Cancun and find that breakfast isn’t included in your booking, don’t fret—Cancun is teeming with local eateries that can provide a delightful start to your day. Instead of opting for the hotel’s breakfast offerings, venture out to nearby spots where you can savor traditional Mexican dishes. Popular choices include local taquerias and cafes that serve up delectable chilaquiles, huevos rancheros, or fresh fruit with yogurt at a fraction of the cost. This not only allows you to experience authentic flavors but also gives you a chance to mingle with locals and soak up the vibrant atmosphere of the city.
Additionally, exploring local breakfast options can enhance your travel experience by introducing you to the culinary culture of Cancun. Many eateries are conveniently located within walking distance from Aloft, making it easy to grab a bite before you set off for a day of adventure. By seeking out these local gems, you’re not only saving money but also supporting small businesses, which adds a meaningful layer to your trip. So, skip the hotel dining and indulge in the rich tastes of Mexico right outside your doorstep.
Hack #6 Utilize Nearby Amenities
When staying at Aloft Cancun, one savvy hack to enhance your experience is to take advantage of the nearby Chedraui supermarket, just a short drive away. This local gem is perfect for stocking up on snacks, beverages, and even some essentials you may have forgotten to pack. By purchasing your own snacks and drinks, you can significantly cut down on dining expenses, allowing you to indulge in the occasional meal at one of Cancun’s renowned restaurants without breaking the bank. Plus, having your favorites on hand can make for a more comfortable and personalized experience during your stay.
Additionally, the convenience of having a supermarket nearby offers the flexibility to enjoy a leisurely day by the pool or on the beach without the constant need to venture out for refreshments. Whether you’re looking for local treats to try or simply want to grab a quick bite after a day of exploring, Chedraui provides a wide selection that caters to various tastes. So, before you settle into your stylish room at Aloft Cancun, consider making a quick trip to Chedraui – it’s a simple hack that can enhance your overall vacation experience while keeping your budget in check.
Hack #7 Engage with Staff
One of the best hacks for an enjoyable stay at Aloft Cancun is to engage with the staff, particularly friendly faces like Gustavo or Arturo. Building rapport with hotel employees can significantly enhance your experience, as they often have insider knowledge about local attractions, dining options, and hidden gems in Cancun that go beyond the typical tourist recommendations. By taking the time to chat and express genuine interest, you not only create a friendly atmosphere but also increase your chances of receiving personalized service, such as room upgrades or special amenities that can make your stay even more memorable.
In a vibrant destination like Cancun, where the allure of beautiful beaches and rich culture beckons, having a personal connection with hotel staff can lead to unique experiences. They are often more than willing to share their favorite spots for authentic Mexican cuisine or suggest less crowded beaches for a peaceful day in the sun. Engaging with staff at Aloft Cancun not only makes your stay more enjoyable but also fosters a sense of community, allowing you to feel like more than just a guest, but a valued part of the hotel’s family during your time in this tropical paradise.
Hack #8 Room Selection Tips
When staying at Aloft Cancun, one of the best hacks to enhance your experience is to prioritize your room selection. Requesting a room on a higher floor not only grants you stunning views of the vibrant Cancun skyline and the shimmering Caribbean Sea, but it also helps to minimize noise from the bustling streets below. The elevation provides a more tranquil environment, allowing you to unwind after a day of exploring the local attractions or lounging on the beautiful beaches.
Additionally, consider asking for a corner room for an extra touch of comfort. Corner rooms typically offer more space and additional windows, allowing for ample natural light and a more expansive feel. This added comfort can make a significant difference during your stay, especially when you return to relax after a day filled with adventures. With these simple requests, you can elevate your experience at Aloft Cancun, ensuring a memorable getaway in this stunning coastal paradise.
Hack #9 Communicate Special Requests
When staying at Aloft Cancun, one of the most valuable hacks to enhance your experience is to communicate any special requests during check-in. The friendly and attentive staff are often more than willing to accommodate preferences that can make your stay even more enjoyable. Whether you need extra towels, a specific room setup, or perhaps even a room with a view of the beautiful Caribbean Sea, don’t hesitate to voice your needs. This simple act not only helps ensure your comfort but also fosters a more personalized experience that can make your vacation feel truly special.

Considering the vibrant atmosphere of Cancun, where the beach and nightlife beckon at every turn, making specific requests can also help you tailor your stay to your interests. For instance, if you’re traveling with family and need a room with extra sleeping arrangements or if you’re on a romantic getaway and desire a quieter room away from the elevator, expressing these needs can lead to delightful surprises. Aloft Cancun’s commitment to guest satisfaction means they will likely go out of their way to accommodate your wishes, allowing you to fully enjoy the stunning surroundings and vibrant culture that Cancun has to offer.
Hack #10 Plan for Check-In and Check-Out
When planning your stay at Aloft Cancun, it’s essential to strategize your check-in and check-out times to enhance your overall experience. Given the bustling nature of Cancun, particularly during peak tourist seasons, you may find that arriving early in the day or later in the afternoon can significantly reduce your wait times. This hotel, known for its vibrant atmosphere and modern amenities, often experiences high volumes of guests during the morning rush and late afternoon, so timing your arrival can lead to a smoother transition into your vacation mode.
Additionally, if you’re looking to maximize your time in this tropical paradise, consider checking out later in the day. Aloft Cancun typically offers flexible check-out options, allowing you to enjoy a few extra hours by the pool or at the beach before your departure. By planning your check-in and check-out strategically, you can minimize stress and make the most of your time in Cancun, ensuring that your stay at Aloft is as enjoyable and seamless as possible.
Hack #11 Safety Precautions
When staying at the Aloft Cancun, prioritizing your safety should be at the forefront of your travel experience. One effective hack is to take full advantage of the in-room safe provided in your accommodation. This secure space allows you to store your valuables, such as passports, electronics, and cash, ensuring peace of mind while you explore the vibrant surroundings of Cancun. Given the lively atmosphere of this tourist hotspot, where bustling beach activities and nightlife abound, it’s also wise to maintain a heightened awareness of your surroundings. Familiarize yourself with the hotel’s layout and nearby attractions, so you feel more comfortable navigating the area.

Additionally, should you encounter any suspicious activity during your stay, do not hesitate to report it to the attentive front desk staff at Aloft Cancun. They are well-trained to handle such concerns and can assist you promptly. The hotel prides itself on providing a safe and welcoming environment for its guests, and being proactive about your safety can enhance your overall experience. By taking these precautions, you can fully immerse yourself in the beauty and excitement of Cancun, from its stunning beaches to the rich cultural experiences that await you.
Hack #12 Explore Local Dining Options
When staying at Aloft Cancun, one of the best hacks to enhance your experience is to venture beyond the hotel for dining. While Aloft Cancun offers a variety of on-site options, exploring local restaurants can lead you to authentic Mexican cuisine that truly captures the vibrant flavors of the region. Cancun is renowned for its culinary scene, from street tacos bursting with flavor to upscale dining that showcases local ingredients. Not only will you discover unique dishes that reflect the culture, but you’ll also find that many local eateries provide better prices than hotel dining, allowing you to indulge without breaking the bank.
In addition to satisfying your palate, dining out in Cancun offers a chance to engage with the local community. Many restaurants are family-owned and operated, providing a warm atmosphere and personalized service that you might not find in larger hotel establishments. Whether it’s enjoying fresh ceviche by the beachfront or savoring traditional mole in a cozy taqueria, your culinary adventures will enhance your stay at Aloft Cancun and leave you with lasting memories of the area’s rich culinary heritage. Don’t hesitate to ask the hotel staff for recommendations—they’re often well-versed in the best local spots to elevate your dining experience.
Hack #13 Mind the Noise
When staying at Aloft Cancun, a vibrant hotel known for its modern design and lively atmosphere, it’s important to be mindful of potential noise levels, especially given its central location in a bustling tourist area. To enhance your stay, consider packing a pair of high-quality earplugs or noise-canceling headphones to ensure a more peaceful night’s sleep. Additionally, don’t hesitate to communicate your preferences to the front desk upon check-in. Requesting a room located away from high-traffic areas, such as those close to the lobby or near the pool, can significantly reduce disturbances and provide a more tranquil environment to unwind after a day of exploring the stunning beaches and cultural attractions of Cancun.
In a destination renowned for its vibrant nightlife and energetic ambiance, finding a quiet retreat at Aloft Cancun can be a game-changer for your overall experience. By taking these proactive steps, you can fully enjoy the hotel’s modern amenities and the excitement of Cancun without compromising on comfort. Whether you’re returning from a day spent lounging on the beautiful shores or a night out in the lively local scene, ensuring a serene space to relax will allow you to recharge and make the most of your tropical getaway.
Hack #14 Utilize Hotel Facilities
At Aloft Cancun, your stay can be elevated not just by the stunning views and vibrant atmosphere, but also by fully utilizing the hotel’s diverse facilities. One particularly enjoyable hack is to embrace the playful side of your vacation by engaging in the recreational offerings available in the lobby. The pool table and foosball table provide a perfect backdrop for some friendly competition among friends or family. This laid-back setting not only fosters bonding but also adds a fun twist to your downtime, ensuring that your vacation is filled with laughter and cherished memories.
Additionally, taking advantage of these amenities can also serve as a great way to unwind after a day of exploring Cancun’s beautiful beaches or the nearby Mayan ruins. With the lively ambiance of the hotel, the social interaction at the game tables can lead to meeting fellow travelers and sharing stories, enhancing the overall experience. So, whether you’re looking to sharpen your billiards skills or engage in some spirited foosball matches, the Aloft Cancun lobby is the ideal place to mix leisure with camaraderie during your stay in this vibrant coastal paradise.
Hack #15 Feedback and Complaints
When staying at Aloft Cancun, one essential hack to enhance your experience is to proactively communicate any feedback or complaints to the staff. The hotel prides itself on its commitment to guest satisfaction, and addressing any issues you may encounter—be it related to your room, amenities, or services—can lead to prompt solutions and improvements. Approach the staff calmly and respectfully, as they are trained to handle concerns and are often empowered to make adjustments that can significantly elevate your stay. Whether it’s requesting a room change, seeking maintenance for a minor issue, or inquiring about local attractions, your feedback can help the staff provide you with a more tailored experience.
Furthermore, being situated in the vibrant setting of Cancun, Aloft offers numerous opportunities to explore the surrounding beauty and culture. If you communicate your preferences or interests to the front desk, they may be able to suggest nearby attractions or activities that align with your desires. This collaborative approach not only helps address immediate concerns but also opens the door to a more enriching travel experience, making your stay at Aloft Cancun truly memorable. Remember, the key to an exceptional hotel experience often lies in the dialogue you cultivate with the property’s dedicated staff.
Hack #16 Check for Promotions
When planning your stay at Aloft Cancun, one of the smartest moves you can make is to check for available promotions or packages during your booking process. Aloft Hotels often offer enticing deals that can significantly enhance your experience while also providing substantial savings. Whether it’s a romantic getaway package that includes complimentary breakfast and late check-out or a family deal with discounts on local attractions, these promotions can elevate your stay. Given Cancun’s vibrant atmosphere, taking advantage of these offers allows you to explore the stunning beaches, rich culture, and exciting nightlife without breaking the bank.
Additionally, booking during off-peak seasons can yield even better deals at Aloft Cancun, as the hotel frequently adjusts its pricing to attract guests during quieter times. By being flexible with your travel dates and taking the time to explore the hotel’s website or third-party travel sites for exclusive offers, you can maximize your stay. With the hotel’s prime location near the beautiful Caribbean Sea and its modern amenities, finding a promotional package can turn a regular vacation into an extraordinary getaway, ensuring you enjoy everything Cancun has to offer without overspending.
“Aloft Cancun” Amenities
Internet, Free Internet, Free parking, Free Wifi, Restaurant, Pool, Meeting rooms, Suites, Wheelchair access, Pets Allowed, Wifi, Public Wifi, Dry Cleaning, Non-smoking rooms, Business center, Fitness center, Laundry Service, Concierge, Banquet Room, Air conditioning, Family Rooms, Multilingual Staff, Non-smoking hotel, Safe, Rooftop Bar, Swimup Bar, Rooftop Pool, Flatscreen TV, Rooftop Terrace, Breakfast Buffet, Poolside Bar, Outdoor pool, Parking, Facilities for Disabled Guests, Baggage Storage, Bicycle Rental, Billiards, Express Check-in / Check-out, English, 24-Hour Front Desk, Parking Garage, Pool with View, Paid Private Parking On-site, 24-Hour Security, Snack Bar, Spanish, Sun Terrace, Telephone, Breakfast Available, Beach Access
“Aloft Cancun” Photos










