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Our “Krystal Urban Cancun & Beach Club” Review
Review of Krystal Urban Cancun & Beach Club
Krystal Urban Cancun & Beach Club is a hotel that aims to cater to both business and leisure travelers, with its strategic location and array of amenities. Situated in the heart of Cancun, this hotel offers guests easy access to shopping centers, restaurants, and the beach. However, guest experiences have varied significantly, leading to mixed reviews. Below, I will unpack the positives and negatives of this establishment based on detailed guest feedback.
Location and Accessibility
One of the standout features of Krystal Urban Cancun is its prime location. It is centrally positioned near Plaza Las Américas and Urban Center, making it convenient for guests to explore local attractions, shops, and eateries. Guests appreciate the accessibility to Cancun’s vibrant hotel zone, which adds to the overall appeal of the hotel for both tourists and business travelers. Moreover, the hotel provides a beach club for guests who stay for three nights or more, enhancing the vacation experience for those looking to soak up the sun.
Room Quality and Comfort
Krystal Urban offers 246 rooms with views of the Nichupté Lagoon and the sea. Many guests have reported that the rooms are spacious and comfortable, featuring amenities such as air conditioning, USB connectors, and flat-screen TVs. However, there are notable inconsistencies in room quality. While some guests praised the cleanliness and comfort of their accommodations, others raised concerns about maintenance issues, including broken air conditioning, unclean linens, and unpleasant odors. Specific reports of mold and humidity have also surfaced, which detracted from the overall comfort for some guests. This inconsistency in room quality indicates a need for improved housekeeping and maintenance protocols.
Service and Staff Performance
Service quality at Krystal Urban Cancun has received a mixed bag of reviews. Many guests have highlighted the friendly and attentive nature of the staff, particularly mentioning individuals such as Jessica Guerrero and Carlos Cano for their excellent service. Guests in the restaurant often praised the attentiveness of the dining staff, which significantly enhanced their dining experience. However, there were reports of poor service at the reception, with long wait times and unhelpful attitudes from some staff members. This discrepancy in service quality may lead to frustrations for guests, particularly during busy periods.
Dining Experience
The hotel’s restaurant has garnered mixed reviews, particularly for its breakfast buffet. While some guests enjoyed the variety and quality of the food, others found it to be overpriced and lacking in options. Specific items such as the omelet station received positive mentions, but there were complaints about food being served cold or not meeting expectations. Room service was noted to be efficient, but some guests experienced issues with food quality. Overall, while the dining experience has its highlights, consistency is key.
Facilities and Amenities
Krystal Urban Cancun features several amenities, including a swimming pool, a gym, and a business center. The pool area has been positively received, though some guests noted that it can be cold at times. However, there are concerns regarding the functionality of certain facilities, such as elevators that reportedly do not work properly. The gym has been described as basic and lacking in equipment, which may be disappointing for fitness enthusiasts. Additionally, some guests have mentioned issues with cleanliness in public areas, particularly restrooms.
General Atmosphere
Guests describe the hotel’s atmosphere as welcoming, with a sense of community fostered by the staff’s friendliness. However, noise from nearby establishments and loud music can detract from the tranquility of the environment, making it difficult for some guests to relax. This noise issue, along with reports of maintenance problems, suggests that the hotel may benefit from further investment in soundproofing and general upkeep.
Conclusion and Recommendations
In summary, Krystal Urban Cancun & Beach Club offers a blend of strengths and weaknesses. Its central location and friendly staff are significant advantages, making it appealing for both business and leisure travelers. Nevertheless, the hotel faces challenges with room quality, service consistency, and facility maintenance that could impact guests’ overall experiences.
For potential guests, I recommend considering the following:
– Room Selection: Try to request a room on a higher floor for better views and potentially less noise.
– Dining Choices: While the hotel restaurant offers satisfactory options, exploring nearby dining spots could enhance your culinary experience.
– Noise Awareness: If you’re sensitive to noise, inquire about the quietest room locations during booking.
Overall, while Krystal Urban Cancun has the potential to provide a pleasant stay, prospective guests should be aware of the mixed reviews and prepare accordingly for their visit.
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“Krystal Urban Cancun & Beach Club” Hacks!
Hack #1 Request Specific Staff for Service
When staying at the Krystal Urban Cancun & Beach Club, one of the best hacks to elevate your vacation experience is to request specific staff members known for their exceptional service. Guests have consistently praised the attentive and friendly demeanor of Jessica Guerrero and Carlos Cano, who have made a lasting impression on visitors with their dedication and hospitality. By asking for these individuals during your meals or inquiries, you can ensure a personalized touch to your dining experience, transforming a simple meal into a memorable occasion filled with warmth and attention to detail.
In addition to enhancing your service experience, requesting these standout staff members can also provide valuable insights into the local culture and attractions. Both Jessica and Carlos are well-versed in the best places to visit, dine, and explore in Cancun, allowing you to tap into their knowledge for a more enriching stay. Whether it’s a recommendation for a local delicacy or tips on hidden gems around the city, their expertise can help you navigate the vibrant landscape of Cancun, ensuring that your trip is not just a stay but an unforgettable adventure.
Hack #2 Utilize the Breakfast Buffet
When staying at the Krystal Urban Cancun & Beach Club, one of the must-try experiences is the hotel’s highly praised breakfast buffet. To truly savor the best offerings, make it a point to arrive early. This not only allows you to enjoy the freshest selections but also helps you avoid the peak hours that can lead to long lines. The buffet features an impressive variety of options, from vibrant, fresh fruits to eggs made to order, ensuring that every palate is catered to. Don’t miss the chance to sample local dishes that reflect the rich culinary heritage of Cancun, adding a unique flair to your morning routine.
In addition to the delicious food, the atmosphere of the breakfast area enhances the overall experience. With a lively yet relaxed ambiance, it’s the perfect setting to fuel up for a day of exploring the beautiful beaches or nearby attractions. Whether you’re starting your day with a leisurely breakfast or grabbing a quick bite before heading out, the breakfast buffet at Krystal Urban Cancun & Beach Club is an essential part of your stay that you won’t want to overlook.
Hack #3 Explore the Restaurant Options
For guests staying at Krystal Urban Cancun & Beach Club, one of the best hacks to enhance your culinary experience is to fully explore the dining options available, particularly at the on-site restaurant, Aquamarina. Known for its consistently high food quality, Aquamarina serves a diverse menu that caters to various palates. Guests have reported enjoying both breakfast and dinner there, highlighting the freshness and flavor of the dishes. To make the most of your dining experience, don’t hesitate to ask the friendly staff for their recommendations; they are well-versed in the menu and can guide you toward the standout offerings that will surely delight your taste buds.
In addition to savoring the meals at Aquamarina, consider timing your visits to enjoy the ambiance throughout the day. Breakfast can be a serene way to start your morning, while dinner allows you to unwind after a day of exploring the beautiful beaches and vibrant culture of Cancun. The combination of quality food and attentive service makes Aquamarina a must-visit during your stay at Krystal Urban. Whether you’re seeking a hearty breakfast to fuel your adventures or a relaxing dinner to wrap up your day, this restaurant promises to create memorable dining moments right at your fingertips.
Hack #4 Leverage the Hotel’s Location
When staying at the Krystal Urban Cancun & Beach Club, one of the best hacks to maximize your experience is to leverage the hotel’s prime location. Nestled in the heart of Cancun, this hotel is conveniently situated near various shopping malls and grocery stores, making it easy for guests to stock up on essentials or indulge in some retail therapy. Take advantage of the proximity to popular attractions by planning your excursions around nearby landmarks. Whether you’re looking to explore the vibrant local markets or enjoy a leisurely day at a nearby beach, having easy access to these amenities can save you precious time and enhance your overall enjoyment of your trip.
Additionally, utilizing the hotel’s location allows you to immerse yourself in the local culture without straying too far from your accommodation. After a day of exploration, you can return to the comfort of the Krystal Urban Cancun, where you can unwind at the beach club or savor a delicious meal on-site. This strategic positioning not only provides convenience but also opens up a wealth of experiences right at your doorstep, ensuring that your stay is both enriching and memorable.
Hack #5 Take Advantage of the Pool Area
When staying at the Krystal Urban Cancun & Beach Club, one of the best hacks to enhance your experience is to fully take advantage of the hotel’s impressive pool area. With its cleanliness and generous size, the pool provides a perfect oasis for relaxation. Guests have noted how inviting the pool is, making it an ideal spot to unwind after a day of exploring the vibrant city of Cancun. For those seeking a more tranquil atmosphere, consider visiting during off-peak hours, such as early morning or late afternoon. This allows you to enjoy the serene ambiance while lounging by the water without the hustle and bustle of larger crowds.
In addition to the refreshing pool, the surrounding tropical landscape adds to the experience, making it a picturesque backdrop for both relaxation and social gatherings. Bring along a good book or some refreshing beverages to elevate your poolside retreat. Whether you’re traveling solo, with family, or as part of a group, the pool area at Krystal Urban Cancun & Beach Club serves as a versatile space to recharge and soak up the sun while enjoying the beautiful weather that Cancun is known for.
Hack #6 Inquire About the Beach Club
When staying at Krystal Urban Cancun & Beach Club, one of the best hacks to enhance your vacation experience is to inquire about the hotel’s beach club access. Many guests have raved about the serene environment and the various amenities available at the beach club, making it a perfect spot to unwind under the Cancun sun. Be sure to check the operating hours, as well as any transportation options the hotel may provide to ensure a seamless transition from your accommodation to the beach. This can save you time and allow you to fully immerse yourself in the coastal paradise that Cancun is known for.
Additionally, taking advantage of the beach club can significantly elevate your stay by offering opportunities for relaxation and recreation right at the water’s edge. Whether you’re looking to soak up the sun on a comfortable lounge chair, enjoy a refreshing drink at the beach bar, or partake in water sports, the beach club serves as a fantastic extension of your hotel experience. Don’t hesitate to ask the front desk or concierge about any special deals or packages that may include beach club access, as this can often lead to a more affordable and enjoyable day at one of Cancun’s stunning beaches.
Hack #7 Use the Gym Facilities
At the Krystal Urban Cancun & Beach Club, fitness enthusiasts can take advantage of the hotel’s gym facilities, which remain accessible until 11 PM. While the gym might be described as basic, it provides an invaluable opportunity for guests to maintain their workout routines amidst the allure of Cancun’s stunning beaches and vibrant nightlife. The convenience of having access to exercise equipment at such a late hour allows travelers to fit in a workout at their own pace, ensuring they stay energized and refreshed for their adventures in this tropical paradise.
Additionally, incorporating fitness into your travel agenda not only aids in physical well-being but also enhances mental clarity, making it easier to embrace the beauty of Cancun. After a rejuvenating session at the gym, you can enjoy a leisurely stroll along the beach or savor a healthy meal at one of the nearby restaurants. By prioritizing fitness during your stay at Krystal Urban Cancun & Beach Club, you can strike a perfect balance between enjoying a holiday and keeping up with your wellness goals, making your trip both enjoyable and fulfilling.
Hack #8 Be Mindful of Room Selection
When planning your stay at the Krystal Urban Cancun & Beach Club, an essential hack to enhance your experience involves being mindful of your room selection. If tranquility is a priority for you, I highly recommend requesting a room on a higher floor. Many guests have observed that lower-floor accommodations can become quite noisy due to the lively atmosphere surrounding the hotel, including external music and the hustle and bustle of local businesses. By opting for a room higher up, you can enjoy a more serene ambiance and take in breathtaking views of the Caribbean Sea without the distractions that may come from the vibrant Cancun nightlife.
In addition to the peaceful retreat offered by higher floors, staying aloft also allows you to fully appreciate the stunning vistas that Cancun is famous for. The Krystal Urban Cancun & Beach Club is ideally situated near some of the area’s beautiful beaches and attractions, making it perfect for both relaxation and exploration. By choosing a higher floor, you not only secure a quieter space but also create the perfect backdrop for your vacation memories, whether it’s enjoying a morning coffee with a view or winding down after a day of adventure in this tropical paradise.
Hack #9 Request Room Amenities
When staying at Krystal Urban Cancun & Beach Club, it’s essential to maximize your comfort and convenience during your visit to this vibrant coastal city. One effective hack is to take advantage of the hotel’s amenity request system. If you discover that your room is missing key items such as a refrigerator or a coffee maker, don’t hesitate to reach out to the reception. Many guests have found that the staff is accommodating and willing to provide these conveniences upon request, enhancing your overall experience. Having a fridge can be particularly beneficial for storing snacks or beverages, especially when exploring the local markets or returning from a day at the beach.
Cancun is known for its lively atmosphere and stunning seaside views, but having the comforts of home at your fingertips can elevate your stay. Imagine starting your day with a freshly brewed cup of coffee in your room or enjoying a cold drink from the fridge after a long day of sunbathing. By proactively asking for these amenities, you can better enjoy the beautiful surroundings and vibrant culture of Cancun, making your time at Krystal Urban an unforgettable getaway.
Hack #10 Feedback on Cleanliness
When staying at Krystal Urban Cancun & Beach Club, one valuable hack to enhance your experience is to promptly address any cleanliness concerns you may encounter in your room. The hotel’s dedicated staff, including the well-regarded Jessica Guerrero and her team, have received numerous commendations for their swift and effective responses to guest feedback. By reporting any issues immediately, you not only ensure a more comfortable stay for yourself but also contribute to the hotel’s commitment to maintaining high standards of cleanliness and guest satisfaction.
Cancun is known for its stunning beaches and vibrant nightlife, but a restful and clean environment is essential for enjoying all that the region has to offer. The Krystal Urban Cancun & Beach Club prides itself on providing a welcoming atmosphere, and by engaging with staff about cleanliness, you can help foster a culture of excellence. This proactive approach not only enhances your own experience but also allows the hotel to continually improve its services, ensuring that every guest can enjoy the pristine surroundings and laid-back luxury that Cancun is famous for.
Hack #11 Plan for Noise
When planning your stay at the Krystal Urban Cancun & Beach Club, one important hack to consider is how to manage noise levels during your visit. Given its prime location in the vibrant heart of Cancun, guests may encounter sounds from nearby establishments and the lively pool area. If you’re sensitive to noise or prefer a quieter atmosphere, it’s advisable to bring along a pair of earplugs to enhance your comfort. Additionally, when making your reservation, request a room situated away from the common areas, which can help mitigate the impact of any potential disturbances.
Taking this simple precaution can significantly enhance your overall experience at the hotel. The Krystal Urban Cancun & Beach Club offers a fantastic array of amenities, including a beautiful beach club, poolside relaxation, and easy access to Cancun’s bustling nightlife. By ensuring a peaceful retreat in your room, you’ll be able to fully enjoy the vibrant culture and stunning scenery that Cancun has to offer, while also retreating to a serene space when you need a break from the excitement.
Hack #12 Address Billing Issues Promptly
When staying at the Krystal Urban Cancun & Beach Club, addressing billing issues promptly is crucial for a smooth check-in experience. Guests have reported occasional confusion regarding billing, particularly if reservations were made in advance. To mitigate any potential misunderstandings, it is wise to arrive with a copy of your reservation confirmation in hand. This simple hack not only streamlines the check-in process but also ensures that any discrepancies regarding rates or services are resolved quickly, allowing you to focus on enjoying your stay in the vibrant atmosphere of Cancun.
Cancun is renowned for its stunning beaches and lively nightlife, making the Krystal Urban Cancun & Beach Club an ideal base for your adventures. However, to make the most of your vacation, be proactive about discussing any billing concerns upon arrival. By doing so, you can avoid unnecessary delays and dive straight into the local culture, whether it’s lounging by the beach, exploring nearby attractions, or savoring the delicious cuisine the area has to offer. Remember, a little preparation goes a long way in ensuring your getaway is as relaxing and enjoyable as possible.
Hack #13 Explore Local Recommendations
When staying at Krystal Urban Cancun & Beach Club, one of the best hacks to elevate your experience is to tap into the wealth of local knowledge that the hotel staff possesses. They are not just there to assist with your check-in; they are invaluable resources for discovering hidden gems around Cancun. From the best local eateries that serve authentic Mexican cuisine to must-visit attractions that showcase the beauty and culture of the region, engaging with the staff can provide you with personalized recommendations that cater to your interests. Many previous guests have found that these insider tips not only led them to remarkable experiences but also allowed them to connect more deeply with the vibrant local culture.
Additionally, by exploring the recommendations given by the Krystal Urban’s staff, you can enhance your stay significantly while saving time on research. The staff often knows the best times to visit popular sites, which can help you avoid crowds, and can even recommend lesser-known spots that offer a more authentic experience. Whether you’re looking to indulge in Cancun’s renowned nightlife or seeking relaxation on its stunning beaches, leveraging the staff’s insights can transform your vacation into a memorable adventure filled with local flavor.
Hack #14 Consider Off-Peak Times for Services
When staying at the Krystal Urban Cancun & Beach Club, one of the best hacks for a more serene experience is to consider utilizing the hotel’s amenities during off-peak hours. The pool and gym can get busy during the day, especially with the lively atmosphere that Cancun is known for. By opting to swim in the early morning or work out in the late evening, you can enjoy a quieter environment, allowing for a more relaxed dip in the pool or an uninterrupted workout session. This not only enhances your experience but also allows you to fully appreciate the stunning surroundings and the serenity of the hotel grounds.
Moreover, taking advantage of these off-peak times can amplify your overall stay. Early mornings at the pool offer not just tranquility but also a chance to witness the beautiful sunrise over the Caribbean Sea, a sight that can set a positive tone for your day. Similarly, late evenings in the gym can provide a unique opportunity to unwind after a day of exploring Cancun’s vibrant culture and attractions. This simple strategy not only helps in avoiding crowds but also deepens your connection with the stunning locale, making your stay at Krystal Urban Cancun truly memorable.
Hack #15 Utilize Transportation Services
When staying at the Krystal Urban Cancun & Beach Club, one savvy hack to enhance your experience is to take full advantage of the hotel’s transportation services. Many guests overlook the convenience of shuttle services, which can be a game-changer for exploring Cancun’s vibrant attractions and stunning beaches without the added stress of navigating public transport or incurring high taxi fares. Before you embark on your daily adventures, be sure to inquire at the front desk about scheduled shuttle times to popular spots such as the bustling Hotel Zone, the picturesque Playa Delfines, or even cultural landmarks like the Mayan ruins of El Rey.
Additionally, utilizing these shuttle services not only saves you money but also allows you to engage more with the local environment. Since the Krystal Urban Cancun is strategically located, hopping on a shuttle can provide you with a hassle-free way to experience the area’s renowned shopping, dining, and nightlife. By planning your outings around the shuttle schedule, you can maximize your time soaking up the sun or indulging in the local cuisine, making for a more enriching and stress-free vacation.
Hack #16 Communicate Your Needs
When staying at the Krystal Urban Cancun & Beach Club, one of the most effective hacks to enhance your experience is to communicate your needs and preferences upon check-in. Whether you require a specific type of pillow, need extra towels, or have dietary restrictions for in-room dining, expressing these requests clearly can significantly contribute to a more comfortable and enjoyable stay. The staff at Krystal Urban is known for their attentive service, and by being upfront about your needs, you can help them tailor their offerings to suit your individual requirements.
Additionally, given the hotel’s prime location in Cancun, which is renowned for its stunning beaches and vibrant nightlife, you might want to inquire about special arrangements or recommendations for local attractions that align with your interests. Whether it’s securing a room with a view of the ocean or arranging transportation to nearby cultural sites, clear communication can pave the way for a personalized experience that makes your visit to Cancun truly unforgettable. Make the most of your stay by taking advantage of the hotel’s accommodating staff and their knowledge of the area.
Hack #17 Check-In and Check-Out Flexibility
When planning your stay at Krystal Urban Cancun & Beach Club, one savvy tip to enhance your experience is to take advantage of the hotel’s check-in and check-out flexibility. Many guests have found that simply inquiring about early check-in or late check-out at the front desk can lead to a more relaxed travel schedule. If your flight arrives early in the day or departs later in the afternoon, asking if you can check in ahead of the standard time or extend your stay by a few hours can make a significant difference. This small request can allow you to settle in sooner, enjoy the hotel’s amenities longer, or take in a few more sun-soaked moments at the nearby beach.
Additionally, considering the bustling nature of Cancun, where every minute counts toward making memories, this flexibility can enhance your overall enjoyment. The Krystal Urban Cancun & Beach Club is ideally located near the beautiful beaches and vibrant nightlife of the city, so having extra time can enable you to explore more without feeling rushed. Whether it’s lounging by the pool with a cocktail in hand or soaking up the sun on the sandy shores, the ability to adjust your check-in and check-out times is a simple yet effective hack to maximize your vacation experience.
Hack #18 Plan Your Excursions Wisely
When planning your stay at Krystal Urban Cancun & Beach Club, one of the best hacks to enhance your experience is to strategically schedule your excursions. Given the popularity of Cancun as a tourist destination, certain activities—especially those involving beach access or guided tours—often require advance reservations. By organizing your itinerary before your arrival, you can ensure that you secure the desired beach passes or tour spots, allowing you to make the most of your time in this vibrant city. This proactive approach not only helps you avoid last-minute disappointments but also enables you to enjoy a more relaxed and enjoyable vacation.
Additionally, consider aligning your excursions with the on-site amenities available at Krystal Urban Cancun. The hotel’s prime location means that you can easily access nearby attractions, but planning ahead will help you maximize your time on the beach as well as participate in activities such as snorkeling, visiting the famous cenotes, or exploring the Mayan ruins. By dedicating specific days to organized trips and leaving others for leisure and relaxation at the beach club, you can achieve a perfect balance between adventure and downtime, ultimately enhancing your overall experience in this beautiful part of Mexico.
Hack #19 Utilize Security Staff for Assistance
At the Krystal Urban Cancun & Beach Club, guests can enhance their stay by leveraging the attentive security staff who are readily available to assist with various needs. Beyond their primary role in ensuring safety, these professionals are a valuable resource for navigating the bustling local environment. Whether you require help with your luggage upon arrival or seek recommendations for the safest areas to explore, the security personnel are equipped to provide insightful guidance, ensuring that your experience in Cancun is both enjoyable and secure.
Additionally, taking advantage of the security staff’s local knowledge can significantly enrich your travel experience. Cancun is renowned for its vibrant culture, stunning beaches, and exciting nightlife, but it’s also a city where awareness of your surroundings is essential. By consulting with the security team, you can uncover hidden gems and popular attractions while understanding which areas are best to visit, particularly if you’re venturing out at night. This proactive approach not only enhances your peace of mind but also allows you to immerse yourself in the beauty and excitement of Cancun, all while feeling safe and well-informed.
Hack #20 Stay Aware of Your Surroundings
When staying at the Krystal Urban Cancun & Beach Club, one valuable hack is to stay aware of your surroundings, particularly if you plan to explore the vibrant streets of Cancun after sunset. The hotel is situated in a bustling area that offers a plethora of dining and entertainment options, making it tempting to enjoy the nightlife. However, it’s always wise to remain vigilant. Familiarize yourself with your surroundings, stay in well-lit areas, and don’t hesitate to ask hotel staff for recommendations on safe routes or nearby attractions. This simple precaution can enhance your experience and help you enjoy the lively atmosphere of Cancun with peace of mind.
Additionally, consider the convenience of using the hotel’s amenities as a base for your adventures. The Krystal Urban Cancun & Beach Club provides easy access to local attractions while offering a serene environment to return to after an evening out. With your awareness heightened, you can confidently explore Cancun’s rich culture, from its stunning beaches to its vibrant nightlife, all while knowing that your hotel is a safe haven to retreat to. Staying alert is just one of the many ways to maximize your enjoyment of this beautiful destination.
“Krystal Urban Cancun & Beach Club” Amenities
Pool, Internet, Suites, Room service, Free Internet, Wheelchair access, Restaurant, Bar/Lounge, Wifi, Public Wifi, Free Wifi, Meeting rooms, Non-smoking rooms, Business center, Fitness center, Laundry Service, Concierge, Banquet Room, Air conditioning, Family Rooms, Multilingual Staff, Accessible rooms, Conference Facilities, Non-smoking hotel, Safe, Flatscreen TV, Breakfast Buffet, Poolside Bar, Private Balcony, Outdoor pool, Breakfast Available, Parking, Facilities for Disabled Guests, Housekeeping, Baggage Storage, Bath / Shower, Blackout Curtains, Breakfast in the Room, Bridal Suite, Car Hire, Desk, English, 24-Hour Front Desk, Hair Dryer, Iron, Ironing Service, Parking Garage, Pool / Beach Towels, Paid Private Parking On-site, 24-Hour Security, Secured Parking, Spanish, Taxi Service, Telephone, Free Wifi in the Business Center
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